
The Post Office will verify the damage and give you a PS Form 3831, Receipt for Article(s) Damaged in Mails, for your files. You must immediately present the article, mailing container, wrapping, packaging, and any other contents received in damaged condition and/or with missing contents to a Post Office for inspection. Receiving Damaged International Shipments Inquiries cannot be processed online for ordinary parcels sent without Registered Mail service. Inquiries are not accepted for ordinary letters sent without Registered Mail service.įirst-Class Package International Service ® Online inquiries can only be initiated by the U.S. sender.ģ–90 days to submit an inquiry for loss, damaged, or missing contents Priority Mail Express International ® (PMEI) Call 1-80.Ĭustomers will need a 10-digit GXG tracking number which starts with either "82" or "83" and the GXG Air Waybill (PS Form 11FGG1) as evidence of mailing. If your package is damaged or has missing contents, please see the " Receiving Damaged International Shipments" section.įiling an International Claim for Lost Mail or Packages Service For more refund information, visit PostalPro.
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If you bought postage from a third-party PC Postage ® vendor (like, EasyPost, Endicia, Pitney Bowes, Ebay, or PayPal), please follow instructions provided by your vendor.If you bought postage with the Click-N-Ship ® application, you can start a refund inquiry by contacting the Click-N-Ship Help Desk: Please put the label number in the "Additional Information" field.If you bought postage directly from the USPS at a Post Office ™ location or using a postage meter, please bring your package to your local Post Office for a refund.and it was returned due to a COVID-19 service suspension (with the pink label shown here), please read carefully to learn what you can do to get a refund:
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COVID-19 Return to Sender Postage Refunds How to Request a Postage Refund Example of sticker on packages that were undeliverable due to COVID-19 impacts.
